Refund policy

We offer return labels for STORE CREDIT ONLY for all U.S. orders + no restocking fees! We have a 10-day return policy, which means you have 10-days after receiving your item to request a return on eligible items. You have 10 days from the date of delivery to return all eligible items. The Store Credit will be calculated for the item(s) purchased and does not include the amount paid for shipping. Store credit never expires. Store credit cannot be applied to a future purchase until the return is processed.  

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed or unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@milamace.com. 

If your return is accepted, we will email a E-GIFT CARD card that will not expire. Items sent back to us without first requesting a return will not be accepted.

To return items, please ensure your return is within our return policy and meets all return requirements. After verifying this, please package the item either in its original package, or packaged so that it will not get damaged in shipment, as MILA MACE does not assume responsibility for damaged items during shipment.

You can always contact us for any return question at sale@milamace.com.

 Damages and issues

To return items, please ensure your return is within our return policy and meets all return requirements. After verifying this, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on accessories, sale items, or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically be emailed an E-GIFT CARD within 3-5 business days after successful delivery. 

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@milamace.com.